IS Operations Analyst (On-Site, Rotating 4 Days, 10 Hour Shifts) - IS-Ops-Data Center
Minimum Qualifications:
Under general direction, provides technical analysis and support for maintenance, troubleshooting, and problem resolution of data center facilities, applications, and systems. Provides planning analysis and support for monitoring workflow, methods, and procedures for data center operations. Recommends standard policies and procedures for providing routine service.
Licenses, Registrations, or Certifications:
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA IT Operations Specialist
Job Summary:
Under general direction, provides technical analysis and support for maintenance, troubleshooting, and problem resolution of data center facilities, applications, and systems. Provides planning analysis and support for monitoring workflow, methods, and procedures for data center operations. Recommends standard policies and procedures for providing routine service.
Job Duties:
Communicate all system outages, establish bridge calls during critical system outages, and provide routine status updates until resolution
Support data circuit outages with basic troubleshooting, opening tickets with the service provider, and providing ongoing status updates until resolution
Oversee enterprise batch job streams and escalate any issues or failure alerts
Manage Escrow account documentation, support new requests, and issue passwords to authorized requesters
Support data center facilities and operations, perform hardware installations, decommissions, and relocations, maintain inventory and data center documentation, and support installed hardware systems
Provide feedback on process improvements and to improve workflow processes and procedures
Assist with incident logging and response efforts to conclusion and develop after-action improvements as necessary
Participate in ongoing skill development to build skills to support complex systems. Assist with team cross-training.
Comply with related practice standards, processes, and procedures.
Adheres to internal controls and reporting structure.
Performs related duties as required.
Knowledge/Skills/Abilities:
Must possess excellent written and oral communication skills
Must possess excellent customer service skills
Must possess a fundamental understanding of complex IT systems and architecture
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
On-site, Rotating 4x10 shifts, and as needed on occasion.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
