Patient Affairs Specialist - Galveston Patient Services (Monday- Friday 8a - 5p)
EDUCATION/ EXPERIENCE:
Associate's degree or equivalent in related field and three years of customer service related experience.
JOB DESCRIPTION:
To provide the coordination necessary for the establishment and maintenance of the customer services access of the clinic through evaluation of patient satisfaction, staff satisfaction, and future expectations.
MAJOR DUTIES / CRITICAL TASKS:
- Proactively resolves customer issues by going beyond the request and understanding the need. Develops and implements tools, communications, and processes accordingly to address these needs
- Develops, coordinates, and organizes patient focus groups
- Compiles and analyzes reports regarding patient’s non-health issues and recommends process and/or system improvements to clinic management
- Serves as a liaison between the patient and the clinic to provide assistance and facilitate resolution of non-health issues.
- Consults with or refers to appropriate process area problems which are beyond scope of the role and ensures customer satisfaction and resolution.
- Resolves patient non-health issues in conjunction with clinic management and handles inquiries that require researching for solutions.
- Adheres to internal controls and reporting structure.
- Performs related duties as required.
SALARY
| Salary commensurate with experience |
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
