Program Manager, Classroom Services

Minimum Qualifications:

Bachelor’s degree from an accredited university or equivalent, with 5 years of experience in program management.

Preferred: Audiovisual (AV) Technology Management experience.

Job Summary:

The Program Manager is accountable for the personnel, operational and financial management of assigned program(s) that may cross multiple departments and/or services, to ensure optimal quality, cost, and or service/outcomes.

Job Duties:

• Oversees and supervises all business and administrative activities relating to program operations and budget.

• Provides leadership for the program and promotes teamwork.

• Serves as a liaison between institutional departments and local area groups to assess need and develop project plans and budgets.

• Leads/participates in collaborative interdepartmental approaches to develop and enhance an integrated system of care, as appropriate.

• Coordinates all joint operations for the program with both internal and external sources. Works with other campus departments to establish collaborative programs.

• Assists in identifying potential funding sources for the program, and prepares/monitors budgets to ensure services are provided in a cost-effective manner.

• Evaluates services to maintain compliance with contracts.

• Reviews existing contracts for renewal.

• Recommends hiring and termination of all supervised employees.

• Facilitates development of goals, performance standards, and objectives of the program.

• Works with other campus departments to establish collaborative programs.

• Responsible for identifying and evaluating the need for new equipment, supplies, communication services, and information services for all areas of the program.

• Initiates implementation plans for new projects and services within the program.

• Adheres to internal controls and reporting structure.

   

Additional Duties:

• Manage, operate, and troubleshoot AV systems, including cameras, microphones, speakers, streaming tools, and classroom conferencing technologies.

• Coordinate AV setups for meetings, classes, recordings, simulations, and special events.

• Oversee maintenance, equipment upgrades, and device lifecycle planning.

• Collaborate with IT to ensure system compatibility, cybersecurity standards, and technical support.

• Maintain inventory of AV and technology equipment, including tracking, repairs, and replacements.

• Train faculty and staff on AV tools, technology, and best practices.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of program management principles, project planning, and workflow development.

   

• Understanding of organizational operations, budgeting, procurement, and financial tracking.

   

• Knowledge of strategic planning, performance measurement, and process improvement methodologies.

   

• Working knowledge of audiovisual (AV) systems, classroom technology, event support operations, and equipment maintenance (if applicable).

   

• Ability to lead teams, manage complex workflows, and coordinate interdepartmental operations.

   

• Knowledge of stakeholder engagement practices, customer service standards, and communication strategies.

   

• Knowledge of compliance requirements, institutional policies, and documentation standards relevant to the program.

   

• Familiarity with data reporting, analytics, dashboards, and evaluation tools.

   

Salary Range:

Commensurate with experience.