Senior Business Operations Manager - Facilities Services

Minimum Qualifications:

Bachelor’s degree or equivalent experience and five years of related experience.

Job Summary:

Plans, manages and acts as a working lead for the staff service and business management functions for multiple areas under the Shared Administrative Services. Responsible for overall management of departmental administrative and technical services, staff coordination, policy and procedure development, strategic planning, and special projects across multiple areas. Includes a variety of complex decisions with minimal direction.

Job Duties: 

• Manages and directs administrative or operational departmental services, processes, and special projects across multiple areas.
• Performs administrative functions as a working lead to support multiple areas.
• Develops planning, management, and organizational analysis; establishes goals and objectives; directs and coordinates the development of guidelines, policies, procedural changes, and standards to improve administrative operations.
• Manages and assists the Shared Administrative Services staff to align work processes and to establish and attain goals and objectives for efficient department operation.
• Oversees the development and administration of the department budget.
• Oversees multiple administrative or operational projects as assigned.
• Responsible for staff development programs including programs to increase employee satisfaction for the department.
• Responsible for forming ad hoc support teams in response to institutional/department initiatives.
• Empower the Administrative Support Group to align work processes.
• Assists the Administrative Support Group in establishing and attaining goals and objectives.
• Provides information coordination between administrative staff and leadership.
• Oversees compliance and other training for the department.
• Provides Accountable Property Officer Services for the department.
• Provide guidance for interpretation of UTMB and departmental rules, regulations, and policies.
• Provides information coordination between administrative staff and leadership.
• Provides mediation and conflict resolution for department/process.
• Meets with administrative support team to receive feedback, gather ideas & empower employees.
• Makes complex administrative decisions regarding organizational and departmental issues.
• Assists with personnel functions within the department/process.
• Conducts employee performance reviews & makes recommendations for development and reward for department/process.
• Caretaker of budgetary funds used by the administrative support.
• Provides guidance for interpretation of UTMB and departmental rules, regulations, and policies.
• Identifies appropriate internal controls for the department; provides mechanisms to monitor and implement compliance.
• Works with the Office of University Advancement on grants and funding
• Represents the department leadership in their absence as needed.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Knowledge/Skills/Abilities: 

• Change Management skills
• Strong interpersonal skills
• Excellent communication and organizational skills
• Ability to coordinate efforts with many others
• Ability to plan, organize, set and accomplish goals
• Assessment, analytical, and reporting skills
• Conflict resolution skills
• Supervisory and management skills to effectively direct support staff
• Facilitation, coaching, mentoring, feedback skills
• Excellent decision-making skills
• Knowledge of UTMB HR Systems and Policies
• Knowledge of process functions and organization

Work Schedule:

Monday through Friday may be required to work extended hours on occasion. 

Salary Range:

Actual salary commensurate with experience.