Senior Practice Manager - Clinics Administration & Support

JOB SUMMARY:

To participate as a member of one or more multi-disciplinary management team(s) managing a medical practice(s) while delivering quality patient care and ensuring a customer service attitude among staff. The Senior Practice Manager works with the Area Medical Director(s) in the operation of the practice(s) in responding to the needs of the patient, clinical department, and Group Practice to fulfill the mission and vision of UTMB.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in health care administration, Business Administration or equivalent in related field required. Minimum of five (5) years’ experience in health care setting with supervisory experience.

PREFERRED QUALIFICATIONS:

Master’s degree in business administration, Health Care Administration or related field preferred. Five (5) years’ experience in health care, preferably in an outpatient setting, with supervisory experience.

JOB DUTIES:

Personnel Management:

·        Defines non-clinical personnel requirements and position competencies for the practice jointly with the practice management team and an Group Practice.

·        Continuously monitors staffing levels and adjusts as appropriate to meet various clinical care and financial objectives.

·        Promptly interviews, hires and orients non-clinical personnel in conjunction with the practice management team.

·        Objectively evaluates/documents performance of personnel and takes corrective action as appropriate.

Administrative and Medical Liaison:

·        Participates in group practice, clinical department, and hospital-wide programs affecting the delivery of care and business practices.

·        Represents the clinical practice when meeting and working with other components of UTMB.

Finance / Account Management:

·        Works with the practice management team to develop/modify supply, personnel, capital equipment, and special program budgets under the guidance of UT-MED Administration.

·        Monitors revenue and expense budgets on an on-going basis and takes appropriate action to ensure practice will be within budget guidelines.

·        Ensures appropriate information is gathered and transmitted in support of billing functions.

Leadership:

·        Maintains a continuous physical presence within the clinical practice and responds to requests for assistance.

·        Creatively identifies opportunities for improvement in all aspects of practice.

·        Facilitates patient flow communication and problem resolution.

·        Assists with implementation of policies and programs.

·        Serves as a resource person and role model for staff.

·        Encourages participation in practice activities.

·        Assumes interim role on behalf of Associate Administrator in their absence when requested.

·        Assist in the training and orientation of Practice Manager I & II.

Program Development and Project Coordination:

·        Serves, as requested, on task forces, work groups, or committees.

·        Networks with other departments and services to further program development.

·        Leads/participates, as appropriate, in collaborative team approaches to developing and enhancing an integrated system of care.

·        Works with projects to a timely resolution and completes assignments according to agree upon deadlines.

·        Updates the appropriate persons of the progress of the project(s) as appropriate.

·        Works diligently with other departments on various projects as necessary or as assigned.

·        Works with senior management on projects as requested.

Communication:

·        Effectively communicates with medical, clinical and clerical staff to ensure the efficient operations of the medical practice.

·        Effectively communicates with patients and visitors to resolve inquiries (billing, scheduling, et al).

·        Effectively communicates with other members of the practice management team to ensure the efficient operations of the medical practice.

·        Recognizes the need and responds in a timely manner, to inform senior management of operational issues within areas of responsibility.

·        Maintenance of Environment and Security:

·        Identifies and promptly addresses unsafe practices and other safety issues in the medical practice.

·        Ensures staff participation in all fire safety, infection control and other mandatory training.

Medical Office / Administrative Policies:

·        Assists in the development and implementation of medical office or administrative policies related to the delivery of care and/or business practices of the medical practice as appropriate.

Continuing Education:

·        Actively participates in continuing education activities.

·        Prepares and presents information to co-workers after attending special programs and workshops as appropriate.

·        Accepts responsibility for personal professional development and demonstrates desire for personal growth.

Other:

·        Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.

·        Performs related duties as assigned by senior management.

KNOWLEDGE / SKILLS / ABILITIES:

·        Outpatient operations and management

·        Personnel management and supervision

·        Accounting and finance

·        Problem solving skills

·        Written and verbal communication skills

·        Interpersonal skills

·        Computer literacy

·        Financial analysis skills

·        Ability to plan, organize, supervise and coordinate medical office operations as member of a multi-disciplinary management team.

·        Ability to manage the daily operations of multiple practice locations.

·        Ability to function in a highly complex environment, interpret, analyze and present data of a complex nature.