Sr. IT Instructional Designer, Occupational Therapy (Laredo)(Casual)

JOB DESCRIPTION

The primary purpose of the IT Senior Instructional Designer position is to be an integral part of the system implementation team within Information Technology Services (ITS) who will work with the subject matter experts and application team members to develop and deliver training programs.

EDUCATION & EXPERIENCE

Minimum Qualifications:

• Bachelor's degree.
• Five (5) years of experience analyzing, developing/designing, implementing, and evaluating training programs and/or delivering application training.
• May substitute required education degree with additional years of equivalent experience on a one-to-one basis.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Epic or other system certifications may be required for project(s) assigned. Required certifications must be maintained as assigned.

ESSENTIAL JOB FUNCTIONS

• Develops and implements training programs for designated application(s).
  
• Develops and maintains all training materials relevant to the application(s) supported.
  
• Updates policies and procedures relevant to the training of the application(s).
  
• Conducts train-the-train program for credentialing additional instructors for end-user training.
  
• Uses independent judgment when designing/developing/updating course curriculum and training materials.
  
• Participates in identifying customer workflow and process. Helps to determine how application will affect and/or change customer workflows and processes and helps develop curriculum to match these changes.
  
• Coordinates and partakes in the build of new users and patients within the master training environment for all implementations and optimizations.
  
• Coordinates testing and documentation of the master training environment based on curriculum for applications and roles.
  
• Conducts instructor-led training for various applications, via classroom or virtually, for new and existing staff.
  
• Assists with testing course curriculum used with the training system.
  
• Develops online training programs for various applications.
  
• Develops and coordinates training methods used for new software releases and updates.
  
• Informs training manager and analytical teams with identified risks and concerns and acts as a liaison between Information Services and end user.
  
• Builds, tests and maintains the training environments as required in order for ITS to effectively support system implementations, upgrades, and other activities.
  
• Travels between locations in response to training schedule and provides off-shift training as needed.
  
• Provides training support during and after go-live.
  
• Maintains student training records and runs reports for operations.
  
• Adheres to internal controls and reporting structure.
  
• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

• Strong organizational skills and the ability to manage multiple priorities.
  
• The position requires a background in instructional design/curriculum development and knowledge of adult learning methods and must possess excellent presentation skills, strong technical documentation skills, and proficiency in Microsoft Office.
  
• Strong written and oral communication skills with customer focus which builds and maintains customer satisfaction with services offered by the training department.
  
• These skills are demonstrated by communication, personalization of interaction, regulation of emotions, and proactive problem solving.

SALARY RANGE:

Commensurate with experience.